Do you accept returns or exchanges?

We happily accept exchanges on all eligible Australian orders. 

Please contact us at info@etymology.au if you require an exchange.


What condition does my item need to be in?

Your item(s) must be:

• Delivered within 30 days with proof of purchase;
• In original condition with all original packaging, accessories, promotional items, and tags included; and
• Free from anything that would prevent it being sold as new — including being unworn, undamaged, without creases, markings, odours, personalisations, or alterations.

We reserve the right to monitor return activity and may refuse returns where we suspect misuse or abuse of this policy.


Are archive items eligible for return

No. Items sold as part of our archive range — including samples, discontinued items, and seconds — are not eligible for refunds or exchanges. All sales in this range are final due to the unique nature of these pieces.


How do I exchange an item?

1. Request a label — Email info@etymology.au with your order number, the item(s) you'd like to return, the reason for return, and relevant photos. We'll confirm when you can send the item back and provide a prepaid return postage label.
2. Print your label and Exchange Form — Any regular printer will work.
3. Pack your parcel — Include a printed copy of your completed exchange form and pack the item(s) carefully, as they must arrive in resalable condition.
4. Drop off your parcel — We'll give you instructions based on the delivery partner. Australia Post returns can be lodged at over 20,000 locations nationwide, including Post Offices, Parcel Lockers, and eligible Street Posting Boxes.

How long does processing take?

Once we receive your item(s), we'll inspect them and either approve or reject the exchange, then email you once it's processed, and your new item is on its way.


Can I get a refund instead of an exchange?

We don't offer refunds for change of mind. However, you may be entitled to a refund if the item has a major problem. Under Australian Consumer Law, a product has a major problem if:

• it would have stopped someone from buying it had they known;
• it's unsafe;
• it's significantly different from its sample or description; or
• it doesn't do what we said it would (or what you asked for) and can't easily be fixed.

See the NSW Department of Fair Trading's page on repairs, replacements, and refunds for more detail. 

Note that a 10% restocking fee may apply to non-faulty or non-major-problem refunds.


Can this policy change?

We reserve the right, at our sole discretion, to update, change, or replace any part of this Returns & Exchange Policy.


If you need further help, please contact us at info@etymology.au

Do you accept returns or exchanges?

We happily accept returns on all eligible international orders.

We don't offer direct exchanges. Instead, request a return following the process further below, and once it's approved, place a new order separately. We recommend waiting until your return is fully processed before ordering again.

Please contact us at info@etymology.au if you require a return.


What condition does my item need to be in?

Your item(s) must be:

• Delivered within 14 days with proof of purchase;
• In original condition with all original packaging, accessories, promotional items, and tags included; and
• Free from anything that would prevent it being sold as new — including being unworn, undamaged, without creases, markings, odours, personalisations, or alterations.

We reserve the right to monitor return activity and may refuse returns where we suspect misuse or abuse of this policy.


Are archive items eligible for return?

No. Items sold as part of our archive range — including samples, discontinued items, and seconds — are not eligible for refunds or exchanges. All sales in this range are final due to the unique nature of these pieces.


How do I request a return?

Email info@etymology.au within 14 days of your order being delivered, including:

• your order number, 
• the item(s) you'd like to return, 
• the reason for the return, and 
• any relevant photos. 

We'll be in touch to confirm when you can send the item(s) back.


Who arranges and pays for return shipping?

You are responsible for arranging your own return shipment, including choosing and booking a courier, paying all return shipping costs, and providing us with a tracking number once shipped. We recommend using a trackable, insured service, as items remain your responsibility until safely received by us. We can't be held responsible for items lost, delayed, misdelivered, or damaged in transit — any claims for that must be handled directly with your shipping provider.


Is there a restocking fee?

Yes, a 10% restocking fee applies to all international refunds. The original shipping fee, plus any import taxes or customs duties paid, are non-refundable.


How long does a refund take to process?

Once we've received and assessed your returned item(s), we'll aim to process your refund to your original payment method within 7 business days. We reserve the right to decline a return if the eligibility criteria aren't met, and we'll notify you by email of the outcome either way.


What about currency conversion or exchange rate changes?

Foreign exchange fluctuations are outside our control. We recommend checking applicable exchange rates and fees with your payment provider before requesting a return. Any loss, refund value difference, or extra charges from currency conversion are your responsibility — we're not liable for these variations.


Can this policy change?

We reserve the right, at our sole discretion, to update, change, or replace any part of this Returns & Exchange Policy.


If you need further help, please contact us at info@etymology.au