How much does shipping within Australia cost?

We offer free shipping on all Australian orders over $100 AUD. 

For orders under $100 AUD, shipping is calculated at checkout.


How long does it take to process my order?

We endeavour to process and dispatch all orders within 1–3 business days of the order being placed. 

All orders are shipped from Australia. 

During busy periods, please allow extra time for processing.


How long will it take my order to arrive?

Following dispatch, estimated delivery times are:

• Metropolitan areas: 2–7 business days
• Regional areas: Up to 13 business days

These times are indicative only, and busier periods may add extra time.

Unfortunately, we're unable to deliver to PO Boxes.


Which delivery partners do you use?

Orders within Australia are sent through our delivery partner Interparcel, using Australia Post, Aramex, or Couriers Please. 


How can I track my order?

You'll receive a confirmation email with tracking details once your order is dispatched.

Tracking updates may not appear until 24 hours after you receive your shipping confirmation email.

If your item hasn’t arrived within two business days of the end of the estimated delivery window, please contact the courier company and also email us at info@etymology.au so we can investigate.


What happens if I'm not home to receive my delivery?

All orders require someone to be present during business hours to sign for the delivery, as parcels won't be left unattended without a signature. 

If no one is available, the parcel will be taken to the nearest collection point, Post Office, or 24/7 Parcel Locker, and the delivery partner will notify you of collection or redelivery options by leaving a card, email, SMS, or the AusPost app.

If you nominate someone else to receive the delivery on your behalf (for example, a gift recipient), you agree that a signature from that person, or at the delivery address, will count as proof of delivery and fulfilment of the order.


What happens if my parcel is returned to sender?

If collection or redelivery isn't arranged within 5 days of the attempted delivery, the parcel will be returned to us. If this happens, please contact us at info@etymology.au with your order number and tracking number, and let us know whether you'd like it redelivered to the same address or a different one.


When do I officially own the goods?

Ownership of, and responsibility for, the goods passes to you once the order is delivered to your nominated address. A signature is required upon delivery, after which responsibility for the items transfers to you.


Can this policy change?

We reserve the right, at our sole discretion, to update, change, or replace any part of this Shipping Policy.


If you need further help, please contact us at info@etymology.au

Do you ship internationally, and how much does it cost?

Yes, we currently ship to the USA, the UK, and New Zealand. Shipping costs to these countries are calculated at checkout.

If you'd like to order from a different destination, please contact us at info@etymology.au to make arrangements. International shipping costs depend on the parcel's weight and destination.


Which delivery partners do you use?

Orders to the USA are shipped Delivered Duty Paid (DDP) via Australia Post. 

All other international orders are shipped Delivered Duty Unpaid (DDU) through our delivery partner Interparcel, using Asendia or Australia Post, depending on the option selected at checkout.


How long does it take to process my order?

We endeavour to process and dispatch all orders within 1–3 business days of the order being placed. 

All orders are shipped from Australia. 

During busy periods, please allow extra time for processing.


How long will it take my order to arrive?

Following dispatch, estimated delivery times are:

• New Zealand: 4–14 business days
• Asia: 10–23 business days
• USA: 10–23 business days
• Canada: 10–23 business days
• United Kingdom: 5–21 business days
• EU: 5–23 business days
• Rest of the world: 14–33 business days

These times are indicative only, and busier periods may add extra time.

We can't be held responsible for delays caused by destination customs clearance, and we're unable to deliver to PO Boxes.


Will I need to pay customs duties, taxes, or import fees?

Depending on the destination country, you may be responsible for import taxes and/or customs duties to release your order from customs. 

Orders to the USA are shipped Delivered Duty Paid (DDP), while all other international orders are shipped Delivered Duty Unpaid (DDU)

Please contact your local customs office for details on charges that apply to you. 

If a shipment is refused due to unpaid duties or taxes, we reserve the right to deduct any return shipping and handling fees from your refund amount.


How can I track my order?

You'll receive a confirmation email with tracking details once your order is dispatched.

Your local post authority may have limited tracking capability, so updates may stop once the parcel leaves Australia.

If your item hasn't arrived within two business days of the end of the estimated delivery window, please contact your local postal/customs authority (using the "local reference number" on the tracking page) and also email us at info@etymology.au so we can investigate.


What happens if I'm not home to receive my delivery?

All orders require someone to be present during business hours to sign for the delivery, as parcels won't be left unattended without a signature. 

If no one is available, the parcel will be taken to the nearest collection point, and the delivery partner will notify you of collection or redelivery options by leaving a card, email or SMS.

If you nominate someone else to receive the delivery on your behalf (for example, a gift recipient), you agree that a signature from that person, or at the delivery address, will count as proof of delivery and fulfilment of the order.


What happens if my parcel is returned to sender?

If collection or redelivery isn't arranged within 5 days of the attempted delivery, the parcel may be returned to us. If this happens, please contact us at info@etymology.au with your order number and tracking number, and let us know whether you'd like it redelivered to the same address or a different one.

Please note you may be responsible for additional shipping and/or customs and duties costs if you would like the parcel redelivered.


When do I officially own the goods?

Ownership of, and responsibility for, the goods passes to you once the order is delivered to your nominated address. A signature is required upon delivery, after which responsibility for the items transfers to you.


Can this policy change?

We reserve the right, at our sole discretion, to update, change, or replace any part of this Shipping Policy.


If you need further help, please contact us at info@etymology.au